Solutions
services
Network & Communications
Development of solutions for all types of corporate networks and communications "turnkey" - development of solutions, equipment supply, system configuration, technical support.
IP telephony
If you plan to implement a solution for IP telephony, but do not know how - contact us. Our team of highly skilled engineers together with you will develop a solution for the construction of IP telephony of any complexity. It will help to choose the equipment according to corporate standards, price-quality ratio, taking into account any other needs and wishes.
The most common wishes are:
- Independent evaluation of the solution or system survey
- Development and implementation, modernization of IP telephony
- Preparation of project documentation for a created or an existing system
- Planning and construction of call centers
- Integration of IP telephony into business processes
- Combinations of geographically dispersed offices into a single telecommunications network
Wi-Fi network
Wireless networks cover areas of hotels, restaurants, cafes, you may connect to the network in the square and in the park. Wi-Fi is in hotels and offices of all self-respecting companies.
Assistance in framing solutions on the organization of reliable and safe Wi-Fi networks is the main objective of our team.
Together with you, we will implement the project, starting from the solution development and ending with technical support.
Our team will help you in following areas:
- Survey of existing solutions with the providing of independent evaluation and recommendations for improvement.
- Creating a seamless Wi-Fi
- Selection and implementation of security solution
- Engineering and consulting services for the selection and operation of equipment for wireless communication
- Modernization of Wi-Fi network
Distributed corporate networks
Providing safe transfer of information between different users and systems is the foundation for business processes of any organization.
Development of fault tolerant protected solutions using the latest trends and technologies, based on reliable equipment, consultation and providing high-quality services on configuration and technical support of network solutions of various complexity is a hallmark of our team.
We will help you to:
- Conduct an audit of existing solutions alongside with independent evaluation and recommendations.
- Framing and upgrading of network solutions of any complexity
- Design, upgrading and implementation of software and hardware systems for organization and management of corporate networks
- Design, upgrading and implementation of software and hardware systems for protection of corporate networks
- Sale of network equipment
- Assistance in the selection and operation of equipment
User interaction systems
Building systems to ensure a rapid and secure user interaction within the organization, controlled and predictable processing of confidential information, providing modern tools which greatly increase the productivity and quality of work of employees in particular and the organization in general
User authorization and authentication systems
User authorization and authentication systems are a platform for all business processes of the company - all systems are integrated into them for secure and controlled connection, as well as for providing a single access point.
Our team has extensive experience in implementing systems of different levels of complexity.
Skilled experts professionally approach both solutions for a large geographically dispersed organization, and for a small office.
Areas of activity:
- Design and implementation of user authorization and authentication systems based on different platforms (Microsoft, Novell, LDAP, etc.).
- Migration of user authorization and authentication systems
- Transition to new platform versions
- Building systems using in-depth security (use of external media cards, multi-factor authentication, administrative domain, etc.)
- Upgrading of existing systems
- Building of different types of relationship between organizations
- Construction of hybrid solutions
- Construction of cloud solutions
User communications systems
Providing quality of user communications is one of the main objectives of any organization.
Very often minutes define success of the transaction, success of sailing goods or services, direction of the decision-making, victory over a rival.
Providing organizations with modern tools that will enable to become the first one in everything that concerns communication - is a direction of our team’s work.
We will help you to realize:
- Conduct an audit of existing solutions alongside with independent evaluation and recommendations.
- Development, upgrading and deployment of email systems based on Microsoft solutions, IBM, Novell and others.
- Migration of email systems and transition to new versions
- Integration of email systems into business processes
- Construction and upgrading of additional security levels for email systems
- Design, upgrading and development of unified communications systems based on Microsoft solutions, Cisco and others.
- Construction of hybrid solutions
- Construction of cloud solutions
User teamwork systems
Document flow in the modern company is a reliable, secure and flexible electronic system.
Adoption and coordination of documents, confirmation, reporting, and much more in the modern world are realized in electronic form.
Document processing, their sorting, initiation and the life cycle are provided by electronic systems.
The use of such systems can make work with documents secure, reliable and user-friendly, it allows to get away from excessive paper bureaucracy and to automate processes.
Our team has extensive experience in implementing systems of user teamwork of various complexity. We are ready to help you to realize all your ideas both in the organization of corporate portals, and in the construction of flexible and secure systems of document flow.
We offer our services in the areas of:
- Audit of existing solutions alongside with independent evaluation and recommendations.
- Development, upgrading and implementation of document flow systems and corporate portal
- Migration of user teamwork systems and transition to new versions
- Integration into business processes and automation
- Construction of hybrid solutions
- Construction of cloud solutions
IT infrastructure management and monitoring systems
Implementation of solutions for automating IT infrastructure management, its protection and providing data safety, timely response to emerging problems and prevention from stopping business processes
IT infrastructure management systems
Control of connectable objects, inventory of hardware and software, centralized management of the installation of operating systems, programs and updates, connection to users, automation of administrative tasks and installation of user applications and much more are the tasks of the IT infrastructure management system.
Our team has gathered experts in the field of construction of IT infrastructure management systems who will help to implement tools for realization of all requests related to IT infrastructure management.
Areas of design and implementation:
- Audit of existing tools and solutions alongside with independent evaluation and recommendations.
- Development, upgrading and implementation of IT infrastructure management systems based on Microsoft solutions, Symantec, and others.
- Construction and upgrading of virtual infrastructure management systems based on Microsoft solutions, VmWare and others.
- Transition to new platform versions
- Construction of hybrid solutions
IT infrastructure monitoring systems
Quality work of IT department is determined by a secure and trouble-free system activity on which business processes of the company are built.
IT infrastructure monitoring system is indispensable for providing trouble-free operation.
IT infrastructure monitoring systems allow to control system activity and their components in the online mode.
It allows to prevent system collapse and stop of business processes, to provide instant reaction of IT departments, to build automated processes to respond to emerging events.
Our professional team will help you to implement any monitoring system of any level of complexity, provide necessary consultations and recommendations.
We will help you to:
- Conduct an audit of existing solutions alongside with independent evaluation and recommendations.
- Implement and upgrade monitoring systems based on Microsoft solutions, HP and others.
- Construct business process maps and their constituents
- Integrate monitoring system into other systems
Backup and Data Recovery Systems
Administrators are divided into two types - those who make backup systems and those who are already making backup systems.
Providing information integrity by performing a backup - a reliable way to protect the data of the organization.
Fast data recovery technologies can help to avoid the loss of confidential or other business data, to restore the stopped processes, to create a restore point, to continue work after an unauthorized deletion.
Archiving system organization will help to create a library with data of the organization for providing access to any information with which work has ever been carried out.
Our team has extensive experience in the implementation of backup and data archiving systems and will help you to realize the project of any complexity.
Areas of activity:
- To conduct a survey of infrastructure alongside with recommendations for backing up and data archiving
- Implementation and upgrading systems based on Microsoft solutions, Symantec, HP, Veeam, and others.
- Development of backup and archiving strategies
- Implementation of various backup schemes (disk-to-disk, disk-to-tape, disk-to-disk-to-tape, etc.).
- Construction of hybrid solutions
Incident management and user support systems
Daily a large number of requests is addressed to technical support service for solving given problems.
With the increase of number of requests, their processing and response time grows. Along with that dissatisfaction of users and management also grows.
Incident management and user support systems are used to solve this problem – automation of actions for request processing from users, reducing the response time to the problem and reducing time to solve the problem.
Our experts will help you to implement any tasks related to implementation, upgrading and operation of incident management and user support system.
Areas of activity:
- Audit of existing solutions alongside with independent evaluation and recommendations.
- Development, upgrading and implementation of incident management and user support systems
- Migration of incident management and customer support systems and transition to new versions
- Integration into business processes and their automation
Platforms and operating systems
Server platforms and data storage systems
A good server platform is a guarantee for stable and continuous work of business processes of the organization.
Our qualified team will choose a solution based on server platforms for solutions of any complexity.
As a part of working with you, we will take into account existing corporate standards, agree on additional requirements for reliability problems, fault tolerance and scalability.
We will help you to migrate from the old equipment to a new modern platform.
We will help you to install necessary server operating systems for your systems, set up and maintain necessary business processes.
Our experts will help you in all matters related to selection, upgrading and operation of various data storage systems.
Our team will help you in following areas:
- Audit of existing solutions alongside with independent evaluation and recommendations.
- Sale of server equipment and data storage systems
- Assistance in selection and operation of server equipment and data storage systems
- Providing all types of data migration on the server equipment and data storage systems
User operating systems and applications
Personal computers of users should be equipped with operating systems and software in order to perform daily business tasks.
Our experts will help you in any matters related to providing user workstations.
We will help you to:
- Conduct an audit of existing solutions alongside with independent evaluation and recommendations.
- Sale of all types of equipment to provide user workstation
- Assistance in selection and operation of all types of equipment to provide user workstations
- Sale of operating systems and software for user workstations
- Upgrading and updating of operating systems and software for user workstations
Virtual platforms
A virtual platform is a multifunctional solution that allows to provide additional safety levels, fault tolerance, availability and operation for systems and business processes of any organization.
Simply the use of virtualization technologies provides the highest level of efficiency of using physical computing capacity.
Modern solutions in the virtualization of user workstations provide a high level of providing business processes for users and will open a completely new idea of the creation, management and upgrading of user workstations.
Our professional team has extensive experience in implementing solutions using virtualization technologies of various complexity.
We will help you in the implementation of following issues:
- Conduct an audit of existing solutions alongside with independent evaluation and recommendations.
- Development and upgrading of solutions using virtualization technologies
- Assistance in selection and operation of all types of equipment for using virtualization technologies
- Transfer of physical systems to a virtual environment.
- Installation, customization, upgrading of virtual infrastructure management systems
- Transition to new platform versions
- Construction of hybrid solutions
Cloud computing
Cloud computing is not only a popular and a fashionable trend, but also a multi-functional tool which is able to provide a huge number of opportunities and functions to the user.
Advantages of cloud services lie in using a convenient and efficient service delivery model - the user pays only for what he uses and as much as he needs in time.
The system makes it easy to scale – both to increase capacity and to reduce the used volumes in a few minutes.
While the delivered cloud services provide the use of the latest functionality without the necessity to install it and configuration services are delivered in the pre-configured form.
Cloud technologies allow to organize office work, using common business functions in one day, which will enable businesses to stay ahead of competitors and to organize continuous and safe work.
Our experts have a wealth of practical experience in working with cloud computing.
We will help in following areas:
- Conduct an audit of existing solutions alongside with independent evaluation and recommendations.
- Development and upgrading of solutions using cloud technologies
- Building a cloud
- Developing solutions for distributed use of resources and services using cloud solutions
- Transfer of physical systems or entire data center to the cloud
- Integration, customization, upgrading systems to cloud solutions
- Construction of hybrid solutions
IT Security Systems
Multifunctional Security Gateways
Providing network security, monitoring of incoming and outgoing network traffic, making decisions on the pass or block of specific traffic is the foundation of safety for any organization.
An ability to recognize traffic types (content), regardless of the port through which it is transmitted, to identify network applications and ability to specify the application data in firewall rules instead of the packet type and the port is the functionality of modern solutions.
Modern firewalls of new generation are multifunctional security gateways Next Generation Firewall (NGFW) and Unified threat management (UTM) which have the following functionality:
- Firewall (FW)
- Intrusion prevention (IPS)
- Encryption of communication channels (IPSEC VPN / SSL VPN)
- Recognition of identification information
- Application control & URL filtering
- Anti-virus protection of network traffic
- Protection from malicious software
- Optimized email security
- Data loss prevention (DLP)
- Bandwidth management, traffic prioritization
We will help you to:
- Conduct an audit of existing solutions alongside with independent evaluation and recommendations.
- Assist in selection and operation of all types of equipment for solutions using multifunctional security gateways.
- Conduct the development, implementation or upgrading of firewall systems
- Run the updating of firewall systems
- Conduct migration of legacy firewalls to new
Data loss prevention systems
Data Loss Prevention (DLP) is a technology for preventing leaks of confidential information from the information system outside.
DLP systems are designed to detect and block network communication, identifiable by key words or expressions and pre-created digital "fingerprints" of confidential documents.
DLP systems vary in the method of data leakage detection:
- when using (Data-in-Use) – at the user’s workplace;
- when transferring (Data-in-Motion) – in the company’s network;
- when storing (Data-at-Rest) – at the company's servers and workstations.
We offer our services in the areas of:
- Conducting an audit of existing solutions alongside with independent evaluation and recommendations.
- Introduction of DLP systems at the security gateway level
- Updating DLP systems at the security gateway level
- Conducting the development, implementation or upgrading of DLP systems
Event management and information security incident systems
The introduction of a centralized event management and incident system will allow to collect events from various sources / devices and provides an opportunity to store events during the required amount of time and their processing.
The system will provide a quick search and the opportunity to restore the chronology of events which provoked alert of information security.
In addition, the system will provide full interpretation and analysis of collected events, will provide an opportunity of relating between events from different types of sources to get the whole picture. It includes a basic work system with a ticket system, includes an option of various alerts.
Our experts will help you to realize:
- Conduct an audit of existing solutions alongside with independent evaluation and recommendations.
- Undertake the development, implementation or upgrading of event management and information security incident systems
- Run updating of event management and information security incidents systems
Data storing, management and processing systems
Data bases
Databases exist for storing large amounts of data and interacting with them by means of requests.
Organization of work with such a sophisticated technology as databases will become simple, understandable and controllable process if you make use of services of our professional team.
We have rich experience in the installation and support of databases in many organizations.
We will help you to:
- Conduct an audit of existing solutions alongside with independent evaluation and recommendations.
- Development, implementation or upgrading of databases
- Run updating of databases
- To carry out transfer of databases and their scaling
- Make a transfer to different platforms
- Development of hybrid solutions
Construction of bus for data integration
If necessary, the system which is called bus for data integration is used for interconnecting any external interface systems, with an option of adding business logic.
The bus provides an infrastructure for the integration of existing applications (regardless of platform) and allows to organize the interaction between systems on the basis of services, including their publication, integration and use.
Our team will help you in the implementation of:
- Conducting an audit of existing solutions alongside with independent evaluation and recommendations.
- Development, implementation or upgrading of the bus for data integration.
- Development of hybrid solutions
IT Audit
Our team will perform a qualitative survey of your IT infrastructure.
This survey is very flexible as for the content and as for the budget.
Standard survey includes the determination of the components of the IT infrastructure and the necessary number of licenses to work with these components. But if the customer requires a more detailed and in-depth audit, such as determination of equipment performance, determination of relationship and dependencies between the components of IT infrastructure, carrying out limited-scope audits and other requests, then all this is discussed with the Contractor prior to the start of work on the data collection.
For the survey the project team is formed which includes experts of the Contractor and client’s representatives.
Contractor’s staff are specialized engineers who have extensive work experience in various areas of the surveyed IT infrastructure. They have a deep knowledge and international certificates confirming their high level of knowledge of systems and platforms.
This survey is very flexible as for the content and as for the budget.
Standard survey includes the determination of the components of the IT infrastructure and the necessary number of licenses to work with these components. But if the customer requires a more detailed and in-depth audit, such as determination of equipment performance, determination of relationship and dependencies between the components of IT infrastructure, carrying out limited-scope audits and other requests, then all this is discussed with the Contractor prior to the start of work on the data collection.
For the survey the project team is formed which includes experts of the Contractor and client’s representatives.
Contractor’s staff are specialized engineers who have extensive work experience in various areas of the surveyed IT infrastructure. They have a deep knowledge and international certificates confirming their high level of knowledge of systems and platforms.
We offer audits in different areas:
Software Asset Management (SAM) audit
Software Asset Management (SAM) audit is a kind of survey in which the main objective is to identify the software used by the Customer.
The main cause of this survey is the need to assess the current state of the IT infrastructure licensing.
SAM survey is currently an audit methodology of the IT infrastructure.
The survey results are:
- Preparation of the documentation package on the IT systems used by the Customer. The depth and detalization of the documentation may be completely different, depending on the wishes and audit format.
- Recommendations on solving current problems. First of all, an independent assessment of the current state, identifying current problems and provided solutions options.
Full audit of IT infrastructure
Full audit of IT infrastructure is a complete description of the current state of the entire IT infrastructure. In the course of audit all the relationship between the components are processed and determined.
Audit of IT infrastructure part
Audit of IT infrastructure part is a complete description of the current state of the targeted part of IT infrastructure. Plan and borders of surveying an IT infrastructure part are discussed individually.
Security audit of IT infrastructure
Security audit of IT infrastructure is a surveying IT infrastructure for the security organization. An audit includes several stages:
- The audit of network traffic in different segments for traffic analysis and evaluation of its security and reliability;
- Overview of IT infrastructure by an expert, conducting interviews with administrators;
- Audit of IT infrastructure for vulnerabilities.
Technical support
Description
Providing high quality assistance for the stable and reliable operation of business processes of the organization is a priority task for our technical support team.
Main directions in which we are working at the moment:
Hardware configuration::
- Technical support of server hardware performance
- Technical support of storage systems performance
- Technical support of network equipment performance
- Technical support of user workstations
Technical support of systems with different levels of complexity:
- Hardware platform of server, network equipment and storage system
- Microsoft Windows Server and other types of operating systems
- Audio video conferencing systems
- IT infrastructure management systems
- IT infrastructure monitoring systems
- Virtual platforms
- Data bases
- Virtual infrastructure management systems
- Customer support software systems
- Anti-virus protection systems
- Backup and data recovery systems
- Mail systems
- Solutions on providing IT infrastructure security
- Analytical systems and portals
- Document flow systems
- Data platforms
- User authorization and authentication services
- Terminal services and other user teamwork systems
- Technical support of telephony systems
Technical support experts and their functions
The structure of the dedicated technical support team may include (based on the terms of the contract):
Local administrator
Tasks
- Direct presence on the customer's site within the time stipulated by the contract
- Solving problems of the office work related to IT infrastructure stipulated by the contract
- Carrying out routine maintenance
- Departure for emergency calls to the sites stipulated by the contract
- Answers to questions from the customer’s representatives
Remote administrator
Tasks
- Remote presence on the customer's site within the time stipulated by the contract
- Remote solving problems of the office work related to IT infrastructure stipulated by the contract
- Carrying out routine maintenance
- Replacement of a local engineer, if necessary
- Answers to questions from the customer’s representatives
Technology expert
Tasks
- Remote consultation of the customer regarding technology stipulated by the contract
- Solving problems with the equipment / technology system stipulated by the contract
- Carrying out routine maintenance related to the technology stipulated by the contract
- Preparing reports on operability of equipment/ systems related to technology stipulated by the contract
Formats of technical support
There are following programs:
Providing two experts (local administrator+ remote administrator) for technical support.
Standard work pattern options of technical experts:- 24x7 - 24 hours per day, 7 days per week
- 5x8 – weekdays from 9.00 to 18.00
Providing one technical expert (remote administrator) for technical support.
Standard work pattern options of a technical expert on weekdays from 9.00-18.00:- 4 hours per week
- 8 hours per week
- 10 hours per week
- 20 hours per week
- 40 hours per week